Louis Ramirez

Experience

• Owned and built Neos's UX design system end to end, every component, pattern, and template, built HTML/CSS/JS-native with Tailwind semantic tokens to power accurate, consistent AI-generated prototypes after the team moved from Figma to an AI prototyping workflow.
• Owned design direction end to end on a ground-up rebuild of Neos's Outlook add-in, the platform's top-voted and most-supported request, lifting beta CSAT to 8.4/10 from the legacy add-in's 2/10 and earning a leadership decision to widen rollout while still in beta.
• Redesigned Neos's automation tool from an unstructured three-action list into a sorted, pattern-based system (alphabetical order, verb-led naming, verb-based color and icon affordance consistent across surfaces), driving adoption to 234 of 337 active accounts, about 69%.
• Designed Neos's unified Case Contacts tab and coined "Involvement" as a product concept to consolidate fractured contact types into one legible view, adopted by roughly 61% of active accounts.
• Held the line on grid legibility: capped columns and moved detail to a side pane to remove horizontal scrolling on dense legal tables for a non-power-user audience.
• Drove a tokenized rebuild of legacy Neos surfaces spanning tokens, dark mode, accessibility, and space efficiency, balancing modern patterns against legacy behaviors to keep long-time users while improving the experience for new ones.
• Analyzed mixed-method research (interviews, competitive teardowns, Ideas-Portal mining, Pendo) into prioritized, build-ready UX decisions.

• Lead designer for the agency's largest client, a B2B SaaS product in the court-reporting space, owning Figma design from wireframes to high-fidelity mockups.
• Expanded the client's component library and led UI quality on the engagement, applying product UI experience the rest of the pod lacked.
• Coached the client's new product owners on sharper problem statements and roadmapped features from MVP to fuller scope, producing cleaner requirements and handoff documentation.

• Led all user research for the pilot module of a 12+ module B2B product redesign, as one of three designers on Accelo's first-ever UX team: discovery interviews, personas, click-path analytics, card sorting, and focus-group validation.
• Designed the two-part Anchor/Tabs interaction framework that became the structural backbone for the entire product redesign, balancing manager and individual-contributor data priorities.
• Built and refined reusable Figma UI components and reviewed every component's controls before release, contributing to the team's design-system build.
• Built Accelo's first UX research practice from scratch as the company's only UX professional, challenging PM and PO assumptions against findings until research duty was adopted across the team.

Skills

• Design: prototyping, interaction design, design systems, component libraries, design tokens, dark mode, responsive and multi-platform UI.
• Research: user interviews, usability testing, heuristic evaluation, competitive analysis, surveys, mixed-method synthesis.
• Accessibility: WCAG 2.2 AA.
• Tools: Figma, Jira, Azure DevOps, Confluence, Airtable, Miro, Pendo, Heap Analytics; AI-assisted prototyping in Claude Code (HTML, CSS, and Tailwind directed with AI, not hand-coded).

Education

• UCSD Extension, 2020 — UX Design & Research certificate.
• University of Illinois, Urbana-Champaign, 2014 — B.S., Environmental Science; minor, Urban Planning.
• Universidad Católica Argentina — study abroad, 2012.

Languages

• English (Native) · Spanish (Native)

Ask me about

• When I was a professional artisanal baker.
• Cycling across the US for cancer-research fundraising.
• When I was an audio engineer.