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Louis Ramirez Product Designer & Researcher

I design and research complex B2B software.

I transform minimally adopted, critical tools into those that people trust. Most recently, I refined and optimized a cloud case-management product used by more than 1,100 law firms and 15,000 legal professionals.

Open to senior roles

Recent projects

Featured

Outlook add-in

Product Designer & Researcher · Legal-tech SaaS · 2026

Rebuilt a legal case-management product's Outlook add-in from the ground up. The legacy tool was unreliable and full of gaps, and firms logged the pain loudly in feedback portals. I led the research and owned the design of a replacement to win back their trust.

8.4/10beta satisfaction, vs 2 for the legacy tool

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Case contacts

Product Designer · Legal-tech SaaS · 2025

In a product that keeps adding columns and scrutinizing every click, I designed the opposite: records that hide data behind a click to keep a dense space readable. About 61% of accounts adopted the new tab's core action in year one.

61%of active accounts adopted it in year one

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Accelo Sales Module

UX Research & Interaction Design · Accelo · 2021–2023

The pilot module of a full B2B redesign, and the research practice I founded to earn it. I owned the research and interaction design, then navigated a clinical UI that tested well and failed in the closed beta on data density.

Its framework carried into the later modules

View case study

What colleagues say

He's excellent at customer interviews and has a real ability to get beyond the obvious feedback and uncover what customers actually need.

Kristin BelkoferProduct leader, former colleague

He has a great eye for detail and a focus on making usable and attractive designs. He is willing to listen to developers when implementation and technical details affect designs, and is very easy to work with to create useful experiences.

Thomas SchruppSenior UI engineer, former colleague

His iterative approach, grounded in evaluative research, ensured his designs not only accomplished user goals but business goals.

Andrew GaligerProduct manager, former colleague

More recommendations on LinkedIn (opens in a new tab)

How I work

Designing with AI

Product Designer & Researcher · Legal-tech SaaS · 2026

I moved my design practice onto Claude Code and off Figma, then built the design system and research systems that made it reliable enough to trust. The speed came without giving up the decisions.

Read the approach
observations insights · scored users raw data research system design / prototype