I'm Louis, a senior product designer with a research background. For the past few years I've led design on Neos, a legal case-management platform used by thousands of firms, where I rebuild inherited tools into ones people trust. I work in design systems and ground my calls in real user research.
More about me.A ground-up rebuild of the Outlook add-in for Neos, a legal case-management platform. Firms had stopped trusting the legacy tool, so I led the research synthesis and owned the design of a replacement they would actually adopt.
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More case studies are on the way as I rebuild them from years of B2B and SaaS work.